green hula hoop
medicare retention happy man

Build loyalty with key touchpoints like

welcome and onboarding change notification issue resolution enrollment education wellbeing resources

Our Member
Experience Solution

We help health plans of all sizes create a meaningful member experience by providing personalized support and engaging with their members via multi-channel communications. Welltok provides a proactive and innovative approach to member experience from day one, nailing the key touchpoints that drive stickiness and member loyalty. Our member engagement platform helps you get ahead on retention, deliver a better welcome experience, and improve the annual plan change process – while creating a best-in-class experience with personalized resources for total wellbeing that are sure to keep members engaged and satisfied.

screen shot of member retention solution

Solution Value

Communicate

Improve the efficiency and effectiveness of member outreach

Engage

Boost member engagement with current programs and resources

Insights

Predict exactly who will disenroll and proactively reach out to prevent it

Planning

Create a year-round member retention-focused experience across channels

Loyalty

Retain happier members that participate in their wellbeing

Ratings

Enhance Star (and other quality) ratings and revenue

Solution Results

0 %
Decrease in disenrollment rates across population
0 pt.
Improved Star
Ratings for disenrollment measure
0 %
Outreach success
rates for targeted campaigns

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