green hula hoop
medicare retention happy man

Build loyalty with key touchpoints like

welcome and onboarding change notification issue resolution enrollment education wellbeing resources

Our Member
Experience Solution

We help health plans of all sizes create a meaningful member experience by providing personalized support and engaging with their members via multi-channel communications. Welltok provides a proactive and innovative approach to member experience from day one, nailing the key touchpoints that drive stickiness and member loyalty. This means getting ahead on retention, delivering a better welcome experience, and improving the annual plan change process – while creating a best-in-class experience with personalized resources for total wellbeing that are sure to keep members engaged and satisfied.

screen shot of member retention solution

Solution Value


Improve the efficiency and effectiveness of member outreach


Boost member engagement with current programs and resources


Predict exactly who will disenroll and proactively reach out to prevent it


Create a year-round member retention-focused experience across channels


Retain happier members that participate in their wellbeing


Enhance Star (and other quality) ratings and revenue

Solution Results

0 %
Decrease in disenrollment rates across population
0 pt.
Improved Star
Ratings for disenrollment measure
0 %
Outreach success
rates for targeted campaigns